AMAS - Beeline Service Manager Software for Sage and Pegasus

1st Floor, 76 Lancefield Quay
Glasgow G3 8HP
t: 0845 121 2833
e: info@amasit.com

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BEELINE BUSINESS SOLUTIONS

Beeline Service Manager

BeeLine Service Manager 2009 - Update

BeeLine 2009 combines our many years of experience in the service industry and our knowledge of tried and tested technologies, offering you the best of breed 21st century software solutions integrating in Real-Time with 3rd party accounting solutions such as Sage, mobile and internet technologies.

Fully integrated with Sage 50, Sage 200 and Interprise. It is cost effective, upgradable from Sage Line 100, including easy data conversion and utilises existing Microsoft server technologies.

Interested? :: eMail us now for more information and how you can help...

BEELINE SERVICE MANAGER is an official AMAS it Solution, and is only available in Scotland from AMAS it, and in England through our authorised Systems Houses.

We are currently looking for Resellers in England, Wales, NI and Eire for 2009. :: Contact us now.

....

2009

for Sage 50, Sage 200

and Interprise Suite

PAST

CURRENT HISTORY

**** NEW SOFTWARE HIGHLIGHTS ****

BeeLine CRM software has been around for a long time now. It has an award winning, proven, track record in the field of Contract Management , Service Management and Help Desk Software.

Over the many years we have provided Service Management solutions for very well known and successful SME businesses, as well as PLC's, and key international players.

One of BeeLine's USPs (Unique Selling Points) was its ability to integrate in Real Time with your chosen Accounting System. Historically this has been Sage Line 100.

Our other key USP was the ability to cost effectively customise the functionality of the software to suite specific businesses requirements.

Things have been very quiet for the last couple of years, The challenges facing software developers are massive. In reality nothing moves fast in the world of software. Behind the scenes we have been very diligent, calculating and hard working, focusing on the design and researching the best technologies to use for todays service companies needs.

Using our experiences, both good and bad, plus learning from our clients over the years, we believe we have designed the ultimate in Service Management software for very small businesses to large International operations and franchises.

We have been using our 20 years of knowledge serving the service industry with our integrated software solutions and have now come up with an amazing breakthrough in Service Management Software. This software fully integrates with eCommerce, Customer Self Service, Web Sites, Mobile Technologies and your back office systems such as the Accounting System, Stock Management, CRM, Microsoft Office, Business Objects (Crystal Reports) and Microsoft Exchange/Outlook.

Much of our designs and technologies used in the new software remain unpublished due the the nature of the software industry. Call us paranoid but we cannot divulge exactly what we are doing.

One thing is for sure, ALL of our existing Licensed BeeLine users will have the choice to upgrade to our new BeeLine Service Management Software from 2009.

Many of our clients had the system customised. All functionality from existing licensed users will be entitled to have their functionality incorporated in to the software.

Remember, our new BeeLine 2009 software is being developed based on feed-back and liaison with our users, from many industries, and over many years.

Thanks for all your support.

INTEGRATION

Having learned from the past we decided to offer a stand alone version of BeeLine Service Manager. On the other hand Real-Time integration with back office accounting systems, eCommerce solutions and mobile capability have been key factors in the design.

As well as a stand alone version with import and export functionality you will have the option to integrate with;

Sage 50
Sage 200
Interprise Suite
other systems bespoke or otherwise subject to analysis

FUNCTIONALITY

Everything we have in the current Service Manager (see below) plus advanced but simplified configurations.

Advanced Billing Management
Unlimited Register Configurations
Advanced Service Level Agreement Options
ProActive and Reactive Activity Management
Help/Service Desk improved
Knowledge Base
On Line Customer Self Service using Smart Client
Mobile Field Service Connectivity

Please note; although the software has become more functional and flexible, it has cleverly become less complicated to maintain and administer.

TECHNOLOGY

Building on standard Microsoft Technology you will only have to run one integrated system for your Back Office, WAN, eCommerce and Mobile solutions.

All fully integrated.

Microdoft .net 2/3
Microsoft SQL
Microsoft Exchange

Home, Office, Mobile... One System.

If you are interested in keeping up to date with our developments please click below to email us

eMail Us Now...

See below for original functionality details

BeeLine CRM Service Manager is the ideal tool for the effective day to day running and management of most service departments. From initial job creation to the final billing, this software will run in the heart of profitable service operations.

Profitable service management is about effective organisation. The BeeLine Service Manager Software (SMS) ensures calls and jobs are progressing in an organised and timely manner from the moment they are logged right through to final billing. Add to that automated contract renewal and invoicing, automated creation of scheduled and preventative maintenance jobs and automatic creation of items sold in the BeeLine MOTO (Mail Order & Telephone Order) system and Sage Line 100’s own Sales Order Processing module, BeeLine Service Manager will streamline your service department.

Features and Benefits

Contract details are easily accessible in real time
Real-time integration with Sage Line 100 coupled with BeeLine Service Manager’s intuitive user interface means all information kept on customers, their contracts, equipment, previous calls and jobs, sales transactions and payments is within one system. Operators can take charge of calls and handle all enquiries personally and professionally and be in full knowledge of all dealings with the customer.

Reduces administration costs
Integrating in real time with Sage Line 100 means there is no double inputting of address or order information. Support registers can be automatically created when items requiring maintenance are sold in Sage Line 100. Customers put on credit hold by the accounts department are automatically flagged when they try to log a support call.
Costs are further reduced by all information being in one place and easily accessible. No more multiple e-mails to all stakeholders or trying to track down key players to find out the details of their last communication with the contact.

Never forget a call
The renewal of a contract depends on your performance now. Service Manager graphically counts down calls to when the response time will be exceeded, allowing you to choose the calls which must be resolved first.

Never forget preventative maintenance jobs
The amount paid for some service contracts is dependent on a certain number of services being performed each year. Renewal is based on that maintenance being performed satisfactorily and timely. On time and material contracts forgetting preventative maintenance jobs means lost income opportunities. BeeLine Service Manager ensures no recurring job is ever forgotten about, with multiple pre-set parameters available to ensure potential work is highlighted at the correct time.

Always in stock
Because of the direct and real time link with the Sage Line 100 stock module, regular reports can be run to ensure there are always enough parts to complete upcoming jobs.

Be professional
There is nothing more off-putting for your clients than their details or previous calls not being found quickly and efficiently. Sometimes an inability to give prompt updates of the status of calls is all it takes for clients to move on. Why not keep all your clients information in one system and available to your operators within a few keystrokes? BeeLine Service Manager allows this.

Manage contracts
BeeLine Service Manager allows managers to produce detailed reports on call and job activity, profitability by customer and equipment type, and produce usage reports for contract re-negotiations.

Get more sales
BeeLine Service Manager makes it easy for engineers to report back other areas of interest within a client company and create new revenue earning jobs.

PDFs Available for Download
	Beeline Service Manager

Real-time integration with Sage Line 100. Sales Ledger, Sales Order Processing, Purchase Ledger, Purchase Order Processing, Stock Control, Bill of Materials, Cash Book, Nominal Ledger.

Real-time integration with BeeLine CRM modules. Core CRM, Contact Manager, MOTO (Mail Order / Telephone Order), Sales Analysis.

Direct drill down to the Sales Ledger. Users can find the information they need to do their jobs quickly and efficiently.

Central knowledge base. Enables everyone to know the facts before contacting a customer or going on-site. Previous calls and job are available instantly and the call/job notes can be printed on the Job Card.

Call and job logging. All calls are logged into a traffic light system which prioritises pre-set individual response times.

Duplicate call checking.

Call scripting. Ensures even the newest operators can ask the right questions and check the basics.

Expired contract warning. Warns if bills are outstanding.

Call/Job tracking and escalation. Full escalation and tracking procedures until the job is completed. No job can be forgotten.

Call and job history. Instant drill down to previous calls and jobs.

Job Creator. Preventative maintenance and potential jobs automatically created.

Engineer scheduling.

Multiple search fields. Find by all references, Account, Address, etc...

Call/Job swapping. Calls/jobs can be swapped between registers if the wrong equipment register was initially chosen.

Call/Job reference number.

Quick Document Production. e.g. Job cards.

Parts allocation and issuing from Sage Stock Module. Handles engineer parts such as van stock.

* Remote/Mobile engineer communications. Engineers can be directed to jobs via SMS text messaging, PDA’s and XDA’s.

Estimates. Real time link with the stock module ensures accuracy. Estimates can be turned into Jobs then invoices.

Time and materials billing.

Contract renewal billing. Renewal invoices are automatically generated and the next renewal date automatically calculated.

Repeat billing. Long term hires or annual contracts that are phased (e.g. quarterly or monthly payments) are automatically invoiced.

Unit billing. i.e. copy count or click count

Automatic register creation. Support contracts can be automatically created for items sold in the SOP module.

Profitability reporting. Standard reports show the support utilised by customer or by equipment and its profitability.

* Flexible report writer. Allows for the tailoring of standard reports and the creation of custom reports. ODBC compliant so can be used with Excel, MS Query, Crystal Reports etc.

Customisable. BeeLine CRM Service Manager can to be customised to the specific requirements of your business.

* Optional. Please ask for further details