In todays business world of information overload, effective communications are essential. Unified messaging solutions are becoming vital in all areas of the company, effecively managing and prioritising email, fax and voicemail in one messaging service.

By centralising all voice and data communications onto your computer network as standardised multi-media files we can now treat all communications types just like any document. This significantly moves the boundaries of telecommunication management forward.

Unified Communications

For the very first time,every business can now store not just the computer documents but also their conversations, answerphone messages, faxes, emails - every contact, voice or data, can now be held against a contact record.

AMAS offers partial or total end-to-end solutions for call and contact centres. Designed with your company's call centre agents and customers in mind we will tailor solutions to include email management, text chat and screen popping to meet your company's call/ contact centre CRM strategy.

Independent research has shown that implementing an appropriate contact centre strategy will deliver:

• PROFITABILITY: Keeping your top 20% of customers happy - those customers who provide you with 80% of your company's profitability.
  
  
• LOYALTY: Retaining your customers has a 1% increase in customer retention and can increase profits by up to 50%
  
  
• IMPROVED COMMUNICATION: Communicating well with your customers makes it easier for them to buy your goods and services

Converged Voice and Data

With over 14 years experience in communications and proven expertise in convergence technologies, we have provided many of the UK's leading companies with voice and data solutions. In addition to this expertise in converged networks, AMAS offers services that will reduce costs by implementing multimedia applications and network security solutions.

These solutions will equip your networks with a number of cost saving applications such as: